Allparts Frequently Asked Questions

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Allparts Frequently Asked Questions

Can you help me make sure I’m ordering the correct part?

  • Yes! Our service reps are available to answer questions from 9am to 5pm Monday through Thursday and 9am to 4pm on Friday. Contact us here.

 

Shipping: 

Do you ship to Canada?

  • Yes. We offer daily shipping to Canada by either US Mail or UPS. All amounts are US Dollars and any custom and brokerage fee will be collected by the carrier at the time of delivery.

Do you offer free shipping?

  • No. Shipping rates are based on package weights, location and shipping method chosen. If we offered free shipping, we would have to offset that cost by raising prices.

 

Warranties:

Do you offer Warranties?

  • Many of our products come with a manufacturer’s warranty. These only cover manufacturing defects, so if you suspect your product is defective, it is best to give us a call or text. If the problem cannot be fixed over the phone, then we will receive the part back, inspect it, and move forward with the warranty procedure.

 

Returns: 

Why was I charged a restocking fee?

  • When a part is returned to us, we have to inspect it, process the return, and add it back into our system. It may not sound like much, but we are a small company and inspection takes time to ensure we have received back a part that can be used again.

Why aren’t remotes returnable?

  • Once they have been unpackaged, we cannot accept returns on remotes because we cannot guarantee that the new remote was the one that was returned to us. This is why we highly encourage customers to double check that they are buying the correct model before they make a purchase. If you are unsure, you can call us at 1-269-685-4123 and our customer service reps will help you find the right part.

What is your return policy?

  • Our full return policy can be found here.
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