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Can you help me make sure I’m ordering the correct part?
- Yes! Our service reps are available to answer questions from 9am to 5pm Monday through Thursday and 9am to 4pm on Friday. Contact us here.
The company I work for is Tax-Exempt. How can I submit the documentation to not pay sales tax?
- All orders shipping outside the state of Michigan are automatically tax exempt. Once you enter your address in the checkout and choose the shipping method, the tax will be removed from your order. If you are located in Michigan and have a tax exemption, please email us at CustomerService@AllpartsInc.com.
Shipping:
Do you ship to Canada?
- Yes. We offer daily shipping to Canada by either US Mail or UPS. All amounts are US Dollars and any custom and brokerage fee will be collected by the carrier at the time of delivery.
Do you offer free shipping?
- We offer free shipping on select items only. Any item that has free shipping will have this noted on the top of the listing. For all other items, shipping cost is based on weight, size, location it is being shipped to, and the shipping method chosen.. If we offered free shipping, we would have to offset that cost by raising prices.
Warranties:
Do you offer Warranties?
- Many of our products come with a manufacturer’s warranty. These only cover manufacturing defects, so if you suspect your product is defective, it is best to give us a call or text. If the problem cannot be fixed over the phone, then we will receive the part back, inspect it, and move forward with the warranty procedure.
Returns:
Why was I charged a restocking fee?
- When a part is returned to us, we have to inspect it, process the return, and add it back into our system. It may not sound like much, but we are a small company and inspection takes time to ensure we have received back a part that can be used again.
Why aren’t remotes returnable?
- Once they have been unpackaged, we cannot accept returns on remotes because we cannot guarantee that the new remote was the one that was returned to us. This is why we highly encourage customers to double check that they are buying the correct model before they make a purchase. If you are unsure, you can call us at 1-269-685-4123 and our customer service reps will help you find the right part.
What is your return policy?
- Our full return policy can be found here.
