Return Policy

Return Policy 01-01-2021

Allparts Equipment and Accessories Inc. offers no refunds on any repair or replacement parts that have been used or installed by the consumer, end user or any contracted individual in attempting to complete a repair on any type of equipment or appliance.

All returns made by the end user whether they be a consumer or contracted individual will require a return merchandise authorization number "RMA" be issued before any parts, equipment, whole goods or other items will be accepted for a return for credit by Allparts Equipment and Accessories Inc.

Any "In Stock" or "Stocking" parts that have been purchased in error by any consumers or contracted individual and that have not been used or installed in any way are subject to a minimum 15% restocking fee plus any special repackaging cost with no refunds being issued for any type of shipping charges that may have been incurred or will be incurred from the return of any parts or equipment that was purchased in error.

Any "Special Order but Stocking" parts will be subject to a minimum 25% restocking charge fee.

Any "Special Order but Non Stocking" items including Glass Doors, Glass Panels, Glass Bi-Folds Doors, Refractories, Gas Log Sets, Replacement Logs or similar customized special order items are considered Non-Refundable special order items. No RMA will be issued for these items and no credit or refunds can be issued.

There are no returns or refunds on any electrical or gas parts or any millivolt, AC or DC controlled devices including remotes kits, remote receivers, remote transmitters, millivolt controlled liquid propane gas or natural gas valves, electronic ignition control devices, circuits boards, relays, limit switches, drive motors, pump motors or other electrical service parts and accessories that have been unpackaged.

Any electrical device considered being defective must be sent in for inspection before any warranty replacement part will be shipped by Allparts Inc.

All returns for credit must be returned prepaid and insured by the customer with a signature required to be considered for any type of refund.
All items must be returned in the same condition as received.

All packaging such as boxes, bags, tags, accessories such as cords, batteries, remote covers, certificates, manuals, and warranty cards must be included in the return.

No returns will be accepted on any repair parts after 30 days from the date of purchase.
Any parts considered to be defective after 30 days must be returned prepaid and insured by the customer with a signature required.

All service parts and equipment purchased from Allparts Equipment and Accessories are purchased by the buyer with no additional promises being made for technical service or installation support.
All service should be performed by a licensed mechanic or certified contractor.

If the item purchased is suspected to be defective, the customer may send the part back for inspection by our technical service department.
Upon inspection, if the returned part is considered to have a material or workmanship defect, Allparts Inc. will either repair or replace the defective part for the customer at no charge for the replacement part.

Allparts Inc. is not responsible for incidental or consequential damages or losses due to any type of defective products, errors in shipping your order or other errors in the shipment and delivery of any service parts or equipment.

The limit of our liability is the actual replacement cost of the products or service purchased from Allparts Equipment and Accessories Inc. Any cost associated with a request made by the customer, end user or contractor to divert a shipment in progress will be the sole reasonability of the consumer making the request.


We use the following carriers to deliver our orders: United States Postal Service (USPS) and United Parcel Service (UPS).

Order Tracking: We will provide a shipment tracking number to the email address provided to Allparts Inc. at the time your order was placed as soon as your item is shipped.
Please check your spam folder for these emails as many systems will catch these emails as possible spam.

Shipping Rates

Our current rates charged for the shipping of your order is based on the weight of your products, your physical location and the type of service you select. Before the final checkout page you will be shown what the cost of shipping will be.
You will have the ability to change your shipping options at this time.

By purchasing any parts or equipment from Allparts Inc. you agree to these terms and conditions.

Privacy Policy:

This privacy notice discloses the privacy practices for privacy notice applies solely to information collected by this web site.

It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site.
We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about changes to this privacy policy and your access to and control over this information you may opt out of any future contacts from us at any time.

You can do the following at any time by contacting us via the email address or phone number given on our website: " See what data we have about you, if any. 
Change or correct any data we have about you. 
Have us delete any data we have about you.
Express any concern you have about our use of your data.


We take every precaution to protect your information.
When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect any sensitive information such as credit card data and transaction information we make sure that information is encrypted and transmitted to us in a secure way.

As a consumer you can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page during the checkout process.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, such as accounting, billing or customer service agents are granted access to personally identifiable information.

The computers and servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 269-685-4123 or email at